Last Updated: April 09, 2026
At Redoy and Maria (https://redoyandmaria.com), we strive to provide high-quality editorial content and insights. Since our website offers non-tangible, irrevocable digital goods, we generally do not issue refunds once the subscription is activated and access to the content is granted.
However, we understand that exceptional circumstances can occur. This policy outlines the conditions under which a refund or cancellation may be processed.
1. Digital Content Nature
By purchasing a subscription, you acknowledge that you gain immediate access to our premium articles, archives, and exclusive digital materials. As such, once you have logged into your account or accessed any premium content, the service is considered “consumed.”
2. Eligibility for Refunds
We only consider refund requests under the following specific circumstances:
- Duplicate Billing: If you were accidentally charged twice for the same subscription period due to a technical error.
- Technical Issues: If a persistent technical problem on our end prevents you from accessing the content for more than 72 hours, and our support team is unable to resolve it.
- Unauthorized Transaction: If you believe your payment method was used fraudulently, please contact us and your bank immediately.
Note: Refund requests based on “change of mind” or “lack of usage” after accessing the content will not be approved.
3. Subscription Cancellation
You can cancel your subscription at any time through your Account Settings.
- Effect of Cancellation: Your access to premium content will remain active until the end of your current billing cycle.
- Future Billing: Cancellation prevents future recurring charges. We do not provide prorated refunds for the remaining days in your current billing period.
4. Refund Process
If you meet the eligibility criteria mentioned in Section 2:
- Contact us at hello@redoyandmaria.com within 7 days of the transaction.
- Provide your transaction ID, registered email, and the reason for the refund request.
- Our team will review your request within 5-7 business days.
- Approved refunds will be credited back to the original payment method. Please note that banks or payment gateways (like nsave) may take additional time to reflect the balance in your account.
5. Chargebacks
We encourage users to contact our support team directly to resolve any billing disputes. We aim to settle all valid concerns amicably and transparently.
6. Contact Information
For any questions regarding your subscription, billing, or this policy, please reach out to us:
Redoy and Maria Publication Email: hello@redoyandmaria.com
Website: https://redoyandmaria.com/contact